REFUND POLICY
Thank you for choosing Novamedia ("we," "us," or "our") for your online course needs. We are dedicated to providing you with high-quality educational content and a positive learning experience. This Refund Policy outlines the terms and conditions regarding refunds for our online courses and one-on-one session (“Services”) available on our website https://courses.presentwithvision.uk ("website").
By enrolling in our courses, you agree to comply with and be bound by this Refund Policy.
Refund Eligibility
- Refund Window: Refund requests will be considered within 14 days (the "Refund Window") from the date of your enrolment in any of our services. Beyond this period, no refunds will be granted.
- Incomplete Access: To be eligible for a refund on the online course, you must not have accessed more than 5 lessons of the course content, as determined by our records.
- Special Promotions: Refund eligibility for services purchased during special promotions or sales may be subject to additional terms specified at the time of purchase.
Refund Process
- Submit a Refund Request: To request a refund, please contact us at [email protected] within the Refund Window. Please include your full name, course name, order number, and reason for the refund request.
- Approval and Processing: We will review your refund request and determine if you meet the refund eligibility criteria. If approved, your refund will be processed within 14 business days using the original payment method.
Non-Refundable Situations
- Completed Access: If you have accessed more than 5 lessons of the course content or completed the course, you are not eligible for a refund.
- Special Circumstances: Refunds will not be granted in cases where there are valid reasons such as technical difficulties, personal time constraints, or changes in personal circumstances. However, we may offer alternative solutions such as course transfers or access extensions on a case-by-case basis.
Contact Us
If you have any questions, concerns, or need assistance with our refund policy, please contact us at [email protected]
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this Refund Policy periodically.
By enrolling in our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Novamedia
42 Nightingale Road
Petts Wood
Orpington
BR5 1BQ
Tel: +44 1689 822500